Before I start it is in the uk. We are not getting charged for using emergency. Some pre-story. My dad (late 60s) has high blood pressure due to some health issues in the past. He also doesn't speak English. My mum (late 50s) knows english well enough for every day life and work (she can easily hold a week of 8 hour conferences in english and her English is at C1 level which means advanced/proficient user). My dad is currently having an issue where he has been prescribed a new medication which he has some nasty side effects (dizziness, feeling faint) and him and mum have been battling the doctor to prescribe him a different version of the medication/different medication that is lighter on the system (it exists and is used), but the doctor responsible for the prescriptions is being difficult and insist dad to take the medication prescribed. Now to the issue: last friday my dad's side effects were getting worse and the pharmacy advised against taking the medication due to them and 111 advised to go to emergency department. When I say side effects getting worse - he was getting more lightheaded then usual and had an incredibly bad case of migraine. My mum went with him, but she called me asking to come and help at the emergency department. I said I am unable to help as I am currently working and not in my usual office (i was in london visiting client), so I am unable to help as I am very busy. I also mentioned i do not know the full history of the issues dad has or the medication names and dad has an annoying habit of going quiet and not telling the full story. I have also mentioned i don't understand why mum can't handle it herself since she can speak English. Her and dad managed to handle themselves and sort the issues out however I was labelled an asshole for not immediately jumping to help, despite me working, and my parents are now being passive aggressive and dramatic.